Shipping policy
Shipping Information
Bellux offers worldwide shipping with tracking on every order. Your delivery timeframe begins once your order has been dispatched and you've received a tracking number. Please note the shipping times below are estimated guides only.
United Kingdom
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 6 – 12 business days | FREE |
| Express Shipping (DHL) | 3 – 7 business days | £49.99 |
Worldwide Shipping Times & Rates
| Region | Method | Estimated Delivery | Cost |
|---|---|---|---|
| Europe | Standard | 8 – 16 business days | FREE |
| Express (DHL) | 5 – 10 business days | £49.99 | |
| United States | Standard | 8 – 16 business days | FREE |
| Express (DHL) | 5 – 10 business days | £49.99 | |
| Canada | Standard | 10 – 18 business days | FREE |
| Express (DHL) | 5 – 10 business days | £49.99 | |
| Australia & New Zealand | Standard | 10 – 20 business days | FREE |
| Express (DHL) | 5 – 12 business days | £49.99 | |
| Rest of World | Standard | 12 – 22 business days | FREE |
| Express (DHL) | 7 – 14 business days | £49.99 |
Please Note
- These transit times are estimates only and begin once your order has been dispatched.
- Online orders are not processed over weekends or public holidays.
- Please allow up to 1–3 business days for your order to be dispatched.
- You may receive more than one parcel, as your items may be shipped from different locations.
- DHL Express does not deliver to PO Boxes.
Order Tracking
Once your order has been dispatched, you will receive an email with your unique tracking number. You can use this to follow your delivery progress online.
Please allow up to 48 hours (Monday–Friday) for your tracking number to be sent via email. It may take 5–10 days for tracking updates to appear on the courier's website after dispatch.
If you have not received your tracking number, please check your spam or junk folder before contacting us.
Delivery
Most orders will have authority to leave, meaning a signature is not required. If you're not home at the time of delivery, the driver will leave your parcel in a safe place. Please check your tracking link for proof of delivery if you're unable to locate your parcel.
Incorrect or Incomplete Address
Please make sure you enter the correct delivery address when placing your order. Bellux cannot be held responsible for orders placed with incorrect or incomplete address details. If a parcel is returned to us due to an address error, a new shipping fee may be required to resend the product.
Delays & Lost in Transit
While we strive to deliver every order on time, occasional delays may occur due to customs processing, high-demand periods, public holidays, or circumstances beyond our control.
All items are shipped with insurance and free online tracking. If your order has not arrived within 45 business days of dispatch, please contact us and we will issue a full refund. Your delivery is 100% guaranteed.
Need Help?
For all shipping and delivery enquiries, please visit our Help Center or reach us via the live chat on our website.
Bellux may update these policies at any time. The most current version will always be available on our website.
